FAQ

FAQ

How long will my order take to complete?

We endeavour to get things back to you as quickly as possible while maintaining the quality of our work. For this reason our time frames are different depending on the project. For example branding may take 2-4 weeks, while printing is usually only 2 weeks. However we will always keep you updated.

Do I own the files?

Absolutely, all files are transferred to you once full payment is made.

How many changes do you allow?

We typically allow 2-3 rounds of changes in all of our packages. However we are usually within 2, as we ensure that our process is thorough from the start. So that we nail the brief!

 How can I stop my subscription?
If you have paid upfront, we cannot offer any refunds.
If you have paid monthly, you can email accounts@completest.com.au to cancel your subscription. Your subscription will be cancelled the following month i.e. if your subscription renews on the 10th July and you email us on the 1st of July, your last payment will happen on the 10th August.

Who can I speak to for support about my account?

Please email us and we will be more than happy to help

 

I don’t know which vinyl option to pick, where can I see examples? 

https://longstoryshortdesign.com.au/pages/vinyl-options

 

Delivery

How long will my order take to arrive? 

  • Normal Vinyl Printing - 3/4 business days

  • Specialty Vinyl printing - 5 business days


How do I place my print order?

Email hello@longstoryshortdesign.com.au with your design files Make sure to include:

  • Label Size (width x height)

  • Qty of Labels

  • Vinyl Type

Postage

LSS send all deliveries via express post. Once your order is printed and packed you will receive a tracking number via email from Australia Post. 

Will I be notified when my order is sent?

 Yes, our customer service team will email all tracking updates to you on the day they are dispatched

 I’m not sure how to use Canva, is there any help available?
Yes, there sure is! Click here: 

https://longstoryshortdesign.com.au/pages/canva-mini-course

 Do long story short offer samples packs so we can see the vinyl types?

Yes we do! Although they are generic samples to show you the quality of our vinyl. If you are wanting a sample of your design, we recommend ordering our minimum of 10 labels.